The safety of our customers, vendors and employees is our #1 priority. As a result, our shipping promises could show longer than you normally expect from us.

Refund and Return Policy

RETURN POLICY 
  
What is your return policy?

We want you to love your purchase. If you’re not 100% satisfied, we accept returns or exchanges within 60 days from the date you received your order. Shipping fees are not refundable.  

Note that items must be returned unused, in the original condition and packaging. Customer pays return shipping.

 

How do I return or exchange an item?

We accept returns or exchanges within 60 days from the date you received your order.  Please contact customer service at support@fantasylife.com with your name, order number and reason for returning the item(s).

Customer service will respond via email within 1 – 3 business days with instructions on how to return or exchange.

 

Who pays for shipping on items for return?

You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.

 

Who pays for shipping on items for exchange?

You will be responsible for paying the shipping costs for returning your item. We will send the new item out to you at no extra cost.

 

What if an item is damaged or defective?

 If you receive an item which is damaged or defective, please send a photo of the item and the defect or damaged area to support@fantasylife.com. Please include your name, email and order # in your correspondence. We will review the photo and respond with further instructions.

 

What if I’ve received the item as a gift and I want to return or exchange?

Please contact customer service at support@fantasylife.com for returns/exchanges of gifts. Customer service will respond via email within 1 – 3 business days with instructions.